Frequently Asked Questions

 

 

 

Can I customize a frame?
Yes, customization is possible! Simply contact us at contact@thecryb.io, and we’ll discuss your requirements to create a unique piece tailored to your needs.

 

How do I install or hang the frames?
All our pieces come with an easy-to-use mounting system, making installation quick and hassle-free.

 

Do you ship internationally?
Yes! We ship worldwide from Belgium. If your country is not listed at checkout, please contact us, and we’ll assist you. Our fast shipping service ensures your order arrives safely, no matter where you are.

 

How long does it take to receive my order?

Delivery times depend on your location: Belgium and Europe: 2 to 5 business days, International: 3 to 7 business days.You will receive a tracking number to monitor your order.

How are the products packaged?

We use sturdy packaging materials to protect your frames during transit. Each order is carefully packed to ensure safe delivery.

 

Can I return a product if I’m not satisfied?
We’re confident you’ll love your piece, just like many customers worldwide do. However, if you’re not satisfied, you can return a product within 14 days of receiving it, provided it is in its original packaging and in perfect condition. Please see our return policy for more details.

 

What payment methods do you accept?
We accept PayPal, Apple Pay, Visa, Mastercard, Maestro, Bancontact, and American Express. All major payment methods are supported for your convenience.

Can I pay with crypto?
Of course! If you’d like to purchase your piece using cryptocurrency, please contact us at contact@thecryb.io. We currently accept BTC and ETH.

 

Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk purchases or wholesale orders. Please contact us for more information.

 

For any other questions, feel free to contact us.
We’re here to help!